How It Works

Loans from Mutual are straightforward and simple. You pay your agent the same amount each week. With no hidden charges or surprise extras, you stay in control all of the time.

Simply apply online by filling out our quick and easy application form or speak to your local agent or Mutual branch.

Your local agent will ring you to arrange a suitable time to visit your home and go through your application

Once accepted your local agent will deliver your loan and collect payments weekly, fortnightly or monthly at a convenient time

Agent Service

For over 100 years Mutual agents have been calling at their customers’ homes. It’s the hallmark of our service. Our agents are local people collecting on hundreds of customers in your area. If you are unable to make your usual collection time, please contact your agent.

We promise you...

  • Your own personal account manager called an agent
  • Weekly, fortnightly or monthly calls at a time to suit you
  • Help choosing the product that fits your needs
  • Help planning your weekly or monthly budgets
  • Friendly face to face service
  • Help with all forms and paperwork
  • A full explanation of all our charges
Want to become an
Then we would like to hear from you
It's easy to
Apply for your loan today

Need to discuss?

By phone

If you have any problems please phone your local branch or our head office on 0116 251 81 06

By email

Please email our support team at [email protected] for help and support

By branch

Find your nearest branch and speak to your local agent representative

Representative Example: £13.73 per week to borrow £500 over 51 weeks  |  Total amount payable £700  |  Representative 104.0% APR  |  Fixed rate of interest 104.0% p.a.